Refunds and cancellation

Cancelling

Cancel any time under Manage subscription on the Pricing page, or email [email protected]. There are no cancellation fees. Your plan stays active until the end of the period you already paid for, and you won't be charged again.

Automatic renewal

Pro renews automatically at the end of each monthly or yearly period, at the price shown when you subscribed, until you cancel.

Refunds

• First purchase: if you're not happy, ask for a full refund within 7 days of your first Pro payment by emailing [email protected].
• After 7 days, and renewals: refunds are at our discretion.
• Failed jobs: if a job fails because of a server error, the minutes it used are returned to your account.
• Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.

Customers in the EU and UK

By law you can cancel a digital service within 14 days of buying it. At checkout we ask you to agree that Pro starts straight away and that you lose this 14-day right once you start using it, for example by processing a file. If you haven't used Pro yet, you can cancel within 14 days for a full refund by emailing [email protected]. The 7-day refund above also applies.

Prices

Pro is US$14.99 a month or US$120 a year. Some regions see a local price at checkout. Prices include no per-minute charges or overages.